All questions related to your profile and managing it

• How can I change my password? 439
• I play in several clubs, can I have a single login? 266
• I have a single account across several clubs, how do I choose which club to display? 197
• A family member wants to become a member, can I add them? 164
• How do I book for a family member? 51
• I've lost my password. How can I recover it? 276
• How do I change my profile photo and information? 31
• I have several accounts: how do I merge them into a single login? 19
• How do I change the site language? 26
• How do I set my personal access code? 52
• My data: download, leave the club, delete my account 35
• How do I become a club member online? 56

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 170
• Why are some cells pink on the board? 393
• How can I make a booking 975
• How can I book with a guest? 269
• How can I edit a booking? 210
• How can I delete a booking? 315
• All courts are occupied. Can I join the waiting list? 85
• What payment methods are available to me for a booking? 107
• How to create an open booking 68
• How to join an open match 62
• Where can I find the court access code (door code)? 49
• How do I withdraw from an open match? 29
• How do I view my booking history? 42
• How do I see the weekly schedule? 35
• How do I find and book at another club? 27

How do I register for a camp or a school?

• Sign up for a tennis lesson 141

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 40
• How do I pay for a booking with my wallet? 31
• How do I split the payment with my partner? 31
• How do I use my restaurant vouchers? 22
• How do I view and pay my invoices? 24
• How do I download my certificates? 26
• How do I send money from my wallet to another member? 40

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 56
• How do I join my club's WhatsApp groups? 57
• How do I take part in the Défi-Plugin (challenge tournament)? 18
• Défi-Plugin: I played without creating the match, how do I enter the score? 22

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 28
• How do I turn on dark mode? 19
• How do I install the Plugin.ch mobile app? 76
• How do I choose the notifications I receive on my phone? 33
• Where can I find the messages sent by my club? 13

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 24
• The administration home page 22

• Manage access 44
• Manage membership cards 42
• Manage clubhouse 21
• Manage restaurant credit 24
• Manage email sending 26
• Manage invoicing 17
• Manage member groups 31
• Manage registrations 31
• Manage special days 26
• Manage offers 18
• Manage online payments 40
• Manage billing regions 40
• Manage the club manager 25
• Manage challenge tournaments 20
• Manage RFID validation 33
• Manage general settings 25
• Setting up the accounts (general ledger) 77
• Configure EBICS: connect Plugin.ch to your bank 23
• Gate access log 18
• Manage multiple buildings 57

• Create a new court 48
• Manage court groups 45
• Manage booking periods 65
• Manage court usage 52
• List, edit, or delete a court 64
• Manage sports 17
• Close courts 18

• Create a new season 26
• Edit or delete a season 47
• Open the winter season by copying last season 31
• Link a sport to a season 38

• Manage recurrence authorizations 47
• Manage restrictions 30
• Manage subscription type 49
• Create booking prices: per session or per season 24
• Check rates with the rate grid 27
• Manage non-member and pay-as-you-go deductions 39
• Booking without a subscription: the guest subscription 47

• Create an item 23
• Assign an item to a member 43
• Edit or delete an item 42
• Delete an item assigned to a member 61
• Import linked items from Excel 36

• Display the member list 41
• Create a new member 70
• View a member's detailed information 39
• Display a member's operational data 64
• Manage member subscriptions 54
• Import member data 49
• Print member cards 41
• Print and export the member list 38
• Charge an item to a member or a group 49
• Link a member to a group 50
• Edit and delete a member 34
• Search for a member 20
• Managing duplicates: merging two profiles 29
• Managing units to be deducted: personalised hours and non-members 29
• Manage Swiss Tennis licenses 25
• Topping up a member's wallet 24
• Find and reactivate a removed member 33
• Issue a certificate for a member 18
• Managing families 20
• Handling erasure requests (GDPR) 25

• Add a new sponsor 43
• Invoice sponsors 30
• Re-invoice sponsors 25

• Assign and remove a role 48
• Roles and access: create and edit a role 21

• Gérer son école de tennis : la marche à suivre 58
• Activating the Lessons module 42
• Creating lesson items 40
• Create, edit, and delete a lesson 50
• Manage lesson groups 32
• Manage lesson enrollments 49
• Prerequisite 78
• Invoice and reminder texts 32
• Teachers' schedule 23
• Grouped payments of registrations (basket) 26
• Change the rate of a registration 57
• Copy a lesson for the next season 16
• Changements en cours de saison 48
• Cancel or make up a lesson 38
• Ce que fait le prof 25
• Prix, membres et non-membres 35
• Paiement en ligne et facturation 57
• N° AVS et export Jeunesse et Sport 62
• Questions fréquentes sur les cours 49
• Résoudre les conflits de planning 25
• Proposer des créneaux de préférence 37
• Placer les élèves automatiquement 40
• Envoyer son planning à un professeur 39
• Préparer le planning de la semaine 40
• Reprendre les groupes de la saison passée 32

• Complete management of equipment rental 34

• Find old invoice groups (archives) 27
• Invoice considerations and display 33
• Create invoices 27
• Send invoices by email 34
• Manage payment reminders 30
• Print invoices 25
• List and search invoices 44
• Edit and delete invoices 40
• Invoicing a membership fee or an item: what's the difference? 29
• Automatic reminders for e-mail invoices 19
• Keeping the accounts with the general ledger 17
• Manage family discounts 19
• Import accounts from Excel 23
• Carry an overpayment over to the next invoice 33
• How invoice dates are calculated 21
• Annuler une facture ou une ligne déjà comptabilisée 24
• Transit accounts for online payments 32
• Cancel a reminder and go back to the original invoice 24
• Invoicing guests (non-member hours) for the season 18

• List of bank payments 27
• Processing via bank files 57
• Process a manual payment 32

• Process installments 24

• Managing bookings in the schedule 64
• Configure and use open matches 42
• Manage the set times 24
• Create a promo code and use it 25
• Refund a fixed-hour session that was released and taken again 42
• Moving a booking and creating a recurrence in the schedule 35
• Creating and managing recurrences 25
• The weekly view and the all-sports view 49
• The cash journal and the history of a booking 16
• Manage cash register prices 17
• Offering items with a booking 24
• Deleted bookings and deletion records 27
• Replace a player on a fixed hour 51
• A fixed hour cannot be added: nothing is displayed 36

• Manage automatic emails 30
• Sending bulk emails 26
• Manage messages 29
• History of sent emails 32
• Writing an e-mail with the editor 95
• Birthday and inactive member e-mails 25

• Manage challenge tournaments 28

• Enable partner search 61

• The statistics dashboard 60
• Invoicing bookings from the statistics 38

• Access the program 108
• Booking by a member 53

• Creating and configuring a lesson 59
• Sign up for a tennis lesson 36
• Managing registrations (administrator) 48
• Managing groups and the schedule 47
• Tennis lesson invoicing 45
• Invoicing check and Youth and Sport export 61

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 46
• Adding and editing an employee 13
• Special cases: minor salary, young people, pensioners, LPP 26
• Running the monthly payroll 20
• Entering a compensated absence (army, maternity, illness, accident) 56
• The 13th salary and holidays for hourly employees 45
• Paying salaries and reconciling them with the bank 49
• Correcting an approved payslip 26
• Salary certificates and annual lists 42

You'll find all the questions about booking without an account

• How can I book if I don't have an account 895
• Where can I find available courts in my area? 144
• How can I edit/cancel my booking if I don't have an account? 180